Return by mail
Your package contains a Packing Slip with everything you need to make a return. This includes a Return Form, which must accompany your return.
The easiest way to return by mail is via USPS, using the self-adhesive return label found on your Packing Slip. This label is pre-paid and pre-addressed, and the return shipping fee of $7.50 will automatically be deducted from your refund. If you have used or lost the pre-paid return label or the Return Form, please contact Customer Service firstname.lastname@example.org. You can also print a new return form here.
If you do not wish to use the pre-paid return label, we recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our warehouse. TTRIANGLE is not responsible for packages sent with a return label not provided by TTRIANGLE. TTRIANGLE does not accept C.O.D. deliveries.
Refunds for online purchases
Your refund will be issued to the same credit card you used for the original purchase. Shipping and handling costs are not refundable.
If you mail in your return, you will receive an email confirmation. Please allow up to 2 weeks for the credit to be reflected in your account. Allow up to 2 billing cycles for the credit to appear on your credit card statement.
Exchanging items by mail
If you wish to exchange an item by mail, follow the return procedure and use the Order Form on your Packing Slip to order the new item. This will be processed as a new order and your credit card will be charged. The return and order transactions may not post simultaneously and will be processed as two separate transactions through your account.
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply.
If you used a combination of payment methods, you will first be refunded to a coupon or a merchandise card. The rest will be refunded to the credit card you used at the time of purchase.
However, if you wish to be refunded the exact same way as you paid at purchase, you are always welcome to return via other options recommended on your Delivery note.
Example. If you have ordered items for 400 and paid 200 with a coupon and 200 with a credit card and later return items for a value of 300, you will receive 200 to a new coupon and 100 to the credit card you used at the time of purchase.